Unfortunately we do not accept returns. One-time size exchanges are possible within 30 days from the date you received your order.
We print each items as per order. Confirming your right size using our size guide or chat with one of our team members who would be happy to offer sizing advise. This helps reduce the amount of waste we generate.
HOW TO RETURN ITEMS
To be eligible for an exchange, your item must be unworn, unwashed and in the same condition that you received it. If it's not in a condition that the next customer would be delighted to receive (eg. creased, pet hairs, deodorant marks) we will not be able to exchange or refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To complete your return, please let us know via email, and we will send our return address to you.
Please do not send your purchase back to the address on the package.
We do not cover the postage cost of returning the first item back to us, but we will cover the postage costs of sending your new item out to you.
Once your returned item has been received and processed by the nature wearers's team, we will process your new order within 3 -5 business days. If you'd like to check the status of your new order at any time, feel free to reach out to the team at firstname.lastname@example.org.
- We only accept size exchanges.
- Exchanges can be made for up to 30 days from the date you received your order.
- All items must be in their original condition (never worn or washed).
- Please pack your items with their tags and the invoice included in the original packaging.
- Please include your order number.
- You are allowed to exchange one time only, so please ensure to order the correct size.
- You will have to pay the return shipping, but we will cover the shipping cost for the new item.
- After mailing the item back, kindly email a copy of the receipt and the tracking number to email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.